Responsible Gaming

Responsible gaming at Play Bet on pleybet.com means approaching online gambling as entertainment, not a way to make money or solve financial problems. You should always be able to observe your own behaviour, expand your understanding of the risks, and reflect before you play. Play Bet, operated for UK customers under a licence issued by the UK Gambling Commission to Grace Media (Gibraltar) Limited (licence number 57869), provides a range of safer gambling tools, information, and support channels to help you stay in control and to comply with UK law. If your play stops being fun or you are worried about your own or someone else's gambling, our team and external specialist organisations are ready to assist.

Risk Awareness

Gambling with Play Bet on pleybet.com should always remain a voluntary, controlled leisure activity. In line with UK responsible gambling standards, we encourage you to observe your habits, expand your awareness of risk, and reflect honestly on whether you are still in control. Warning signs of potential gambling harm or addiction can include:

• Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about the casino or your bets when you are at work, with friends, or doing other activities.
• Chasing losses by increasing your deposits or stakes in an attempt to "win it back".
• Spending money needed for bills, rent, food, or other essentials on gambling.
• Hiding gambling activity, bank statements, or account notifications from family or friends.
• Feeling anxiety, guilt, irritability, or restlessness when you try to cut down or stop.
• Borrowing money, using overdrafts or credit cards, or taking out loans to fund gambling.
• Using gambling to escape from problems, loneliness, depression, or other emotional difficulties.

Quick self-assessment - ask yourself:

• Do I often gamble longer or spend more than I intended when I log in to pleybet.com?
• Have people close to me commented negatively on how much or how often I gamble?
• Have I ever lied or tried to hide the amount of time or money I spend gambling online?
• Do I feel stressed, low, or angry when I lose, and do I immediately want to keep playing to recover?
• Have my gambling deposits ever interfered with paying important bills or debts on time?
• Have I tried to reduce or stop gambling but found it difficult to do so?

If you answered "yes" to any of these questions, it is important to reflect on your behaviour and consider using the tools and support described below, including deposit limits, time-outs, self-exclusion, and professional help. Early action significantly reduces the risk of serious harm.

Limits & Tools

UK regulation requires licensed operators to provide effective tools that help players control their gambling. On Play Bet via pleybet.com, you can observe your spending, expand your use of built-in limits, and reflect on your play pattern by configuring the following safer gambling settings in your account.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits restrict how much you can add to your account balance over a chosen period. Once set, limits cannot be increased immediately and may only be raised after a cooling-off period, in line with UKGC expectations.

1. Log in to your account on pleybet.com using your usual credentials.
2. Navigate to "My Account" or "Profile" and select the "Safer Gambling" or "Responsible Gaming" section.
3. Choose "Deposit Limits".
4. Select the period you wish to control:
   • Daily limit - maximum total deposits in any 24-hour period.
   • Weekly limit - maximum total deposits Monday - Sunday.
   • Monthly limit - maximum total deposits in a calendar month.
5. Enter the specific amount in GBP (for example, £20 per day, £100 per week, £250 per month) that you can comfortably afford to lose without affecting essential living costs.
6. Confirm and save your settings. Reductions usually take effect immediately; requests to increase limits may be subject to a delay and additional checks.

Always base your limits on a realistic assessment of your disposable income, not on potential winnings.

Time Spent Limits and Session Timers

To help you observe how long you are playing, you can set time-based controls that remind you to take breaks and, where available, automatically log you out after a chosen duration.

1. In the "Safer Gambling" section of your account, select "Session Limits" or "Time Reminders".
2. Choose how long you want each playing session to last (for example, 30, 60, or 90 minutes).
3. Set whether you want:
   • A pop-up reminder showing how long you have been active; or
   • An automatic logout at the end of the set period.
4. Confirm your settings. When the reminder or logout occurs, reflect on whether you should stop for the day.

Short Breaks ("Time-Out")

If you feel your gambling is starting to become problematic, a short break can help you regain control before more serious issues arise.

1. Log in to your account and go to "Safer Gambling" or "Responsible Gaming".
2. Select "Time-Out" or "Short Break".
3. Choose a break period, typically:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a few weeks (where available)
4. Read the explanation of what a time-out means (you will not be able to deposit or wager during this period).
5. Confirm your decision. The time-out will apply immediately and cannot be cancelled early.

Use time-outs whenever you notice early warning signs and need to pause, expand your awareness of the risks, and reflect on your next steps, including whether a longer self-exclusion is appropriate.

Self-Exclusion

Self-exclusion is a formal process, recognised by UK law and the UK Gambling Commission, that allows you to block access to your account for a minimum fixed period. If you believe you are at risk of, or already experiencing, gambling-related harm, self-exclusion is a critical tool to help you stop.

How to Self-Exclude from Play Bet on pleybet.com

1. Log in to your account (if you still have access) on pleybet.com.
2. Go to "My Account" > "Safer Gambling" / "Responsible Gaming" and select "Self-Exclusion".
3. Observe the information presented about the consequences of self-exclusion and minimum durations.
4. Choose the self-exclusion period:
   • Minimum period of at least 6 months (standard UK practice).
   • Longer periods, such as 1 year, 2 years, or 5 years, where available.
   • Lifetime or indefinite exclusion if you feel you should not gamble again.
5. Confirm your chosen period and complete any additional steps (for example, acknowledging the terms and confirming that you understand the exclusion cannot be lifted early).
6. Submit your request. You may also contact customer support (via live chat or email) if you need assistance with the process.

Consequences of Self-Exclusion

• Once applied, you will not be able to log in, deposit, or place bets on Play Bet through pleybet.com during the self-exclusion period.
• We will take reasonable steps to prevent you from opening new accounts with us for the duration of your exclusion.
• You will stop receiving marketing communications from us, in accordance with our privacy and marketing policies.
• Your remaining balance will normally be handled in line with our Terms and Conditions and Bonus Policy, for example by allowing a withdrawal of any real-money balance subject to identity and security checks. Promotional balances or bonuses may be forfeited according to those rules.
• Self-exclusion cannot be cancelled before the agreed period ends. At the end of the period, there may be a further "cooling-off" and reactivation process, and in some cases we may refuse or delay re-opening your account if we believe continuing to gamble would be unsafe.

If you are unable to access your account but wish to self-exclude, please contact our customer support team immediately via live chat or email so that we can assist you. It is important to expand your protection beyond a single operator by registering with external schemes such as GamStop.

National Online Self-Exclusion (GamStop - UK)

In addition to self-excluding from Play Bet on pleybet.com, UK players are strongly encouraged to register with GamStop, the UK-wide online self-exclusion scheme:

• Website: gamstop.co.uk
• Once registered, GamStop will attempt to prevent you from using gambling websites and apps run by companies licensed in Great Britain.
• Available self-exclusion periods are typically 6 months, 1 year, or 5 years, and cannot be ended early.

By combining a local self-exclusion on pleybet.com with GamStop registration, you observe your risk level, expand your protective measures, and reflect a firm decision to stop gambling online for a significant period.

Support Resources

Safer gambling depends on timely, confidential support. Alongside the tools on pleybet.com, you have access to specialist organisations in the UK and internationally. We encourage you to observe your situation honestly, expand your support network beyond the casino, and reflect with professionals and peers who understand gambling-related harm.

Local Support - United Kingdom

• National Gambling Helpline (GamCare) - Free, confidential support, information, and counselling for anyone affected by gambling:
  • Phone: 0808 8020 133 (UK freephone, 24/7).
  • Live chat and online tools: gamcare.org.uk.
  • Languages: Primarily English; some additional language support may be available through partner services.
• BeGambleAware - Public information, self-help tools, and signposting to treatment services:
  • Website: begambleaware.org.
• NHS Gambling Services - Clinical treatment for gambling-related harm in England and the wider UK, accessed via GP referral or self-referral depending on location:
  • Information: search for "NHS gambling treatment" or visit NHS informational pages on problem gambling.

International Support Organisations

These organisations provide confidential, non-judgmental support, including online forums, chat, group meetings, and structured counselling. They are independent from Play Bet and pleybet.com.

National and Regional Self-Exclusion Schemes

• United Kingdom - GamStop:
  • Website: gamstop.co.uk.
  • Blocks access to most online gambling sites licensed in Great Britain.
• Example: Spain - RGIAJ:
  • Spain operates a national self-exclusion registry (Registro General de Interdicciones de Acceso al Juego - RGIAJ).
  • This is mentioned as an example of how many countries now provide centralised exclusion schemes. If you live outside the UK, check the official regulator in your country for similar services.

Blocking and Filtering Software

To expand your protection across devices and operators, consider specialist blocking tools (some may charge fees, others are free). These tools are third-party services and not operated by Play Bet or pleybet.com:

• Gamban - Software that blocks access to most gambling websites and apps on installed devices.
• BetBlocker - Free blocking software that allows you to set access restrictions for gambling content.
• Device-level controls - Many operating systems and routers allow you to restrict categories of websites using parental control or content-filtering features.

Family and Friends - Support Resources

• GamCare - Affected Others:
  • Information and support for family and friends affected by someone else's gambling, including forums and one-to-one help.
• Gamblers Anonymous & GamAnon:
  • Gamblers Anonymous (GA) offers peer support groups for people with gambling issues.
  • GamAnon groups support family members and close friends.
• Gambling Therapy - Family Support:
  • Online advice, forums, and groups specifically for those affected by another person's gambling.

All of these services emphasise confidentiality and professional or peer-based help. They are independent of Play Bet, and contacting them does not affect your legal rights or status with pleybet.com.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members and close friends often experience financial stress, emotional distress, and a loss of trust. As a relative or friend of a player at Play Bet on pleybet.com, you can observe changes in behaviour, expand the conversation towards help, and reflect together on practical steps forward.

Talking to Someone About Their Gambling

• Choose a calm, private moment when neither of you is angry or under the influence of alcohol or other substances.
• Use "I" statements (for example, "I'm worried about you") rather than accusations or blame.
• Refer to specific behaviours you have observed, such as missed bills, secretive behaviour, or changes in mood.
• Emphasise that your goal is to support, not to control or punish.
• Listen carefully to their perspective, even if you disagree, and gently expand the discussion towards safer gambling tools and external support.

Encouraging Professional and Peer Support

• Suggest contacting the National Gambling Helpline (0808 8020 133) or using live chat on gamcare.org.uk together.
• Explore BeGambleAware and Gambling Therapy websites for self-help resources that you can review jointly.
• Encourage them to consider counselling or psychotherapy, especially if there are underlying issues such as anxiety, depression, or trauma.
• In urgent situations (for example, if the person expresses suicidal thoughts), contact emergency services or appropriate crisis support immediately.

Support for Family Members Themselves

• Use dedicated family support groups and forums, such as:
  • GamCare's "Affected Others" forum and support services.
  • Gambling Therapy's family and friends sections.
  • GamAnon meetings where available.
• Consider speaking with your GP or a mental health professional about the impact the situation is having on you.
• Set clear boundaries about finances and acceptable behaviour to protect yourself and other dependants.
• Remember that you are not responsible for another person's gambling decisions, but you can reflect on the support you need to stay safe and well.

Support organisations treat your information with respect and confidentiality. Seeking help does not automatically report the gambler to authorities or to pleybet.com, unless you specifically request or consent to such action.

Operator's Commitment

Play Bet on pleybet.com is intended to operate in full compliance with the licence held by Grace Media (Gibraltar) Limited (registered address: Suite 7, Hadfield House, Library Street, Gibraltar, GX11 1AA; UK Gambling Commission licence number 57869, as shown on the UKGC public register). As a UK-licensed operator, we have a duty to observe risk indicators, expand our interventions when needed, and reflect responsible gambling principles in all aspects of our service.

Internal Risk Checks and Behaviour Monitoring

In line with UK regulatory guidance, we use a combination of automated systems and human review to monitor for markers of potential gambling harm, such as:

• Unusually high or rapidly increasing deposits, stakes, or losses.
• Very long or frequent playing sessions without breaks.
• Repeated failed deposit attempts or use of multiple payment methods.
• Customer communications that indicate distress, financial pressure, or loss of control.
• Attempts to bypass limits, self-exclusion, or other safer gambling tools.

These checks are designed to protect players, not to judge them. However, they may affect how we manage an account where there is evidence of harm or risk.

Safer Gambling Interactions and Restrictions

If our systems or staff identify concerning patterns, we may take one or more of the following steps:

• Send safer gambling messages within your account, encouraging you to review your play and use tools such as limits, time-outs, or self-exclusion.
• Contact you by email, in-account messaging, or (where appropriate) by phone to discuss your gambling and offer support and information.
• Request additional information (for example, affordability-related information) to ensure that your level of gambling is sustainable.
• Apply restrictions such as reduced deposit limits, removal from marketing lists, or temporary suspension of activity.
• Where necessary, permanently close your account or maintain a long-term exclusion if we believe continued gambling would be unsafe.

Any processing of your personal data for these purposes is carried out in accordance with our Privacy Policy, which is referenced in our official documentation (currently hosted on our operator's legal domain). If there is any inconsistency between this summary and the detailed Terms and Conditions, Bonus Policy, or Privacy Policy, the latter documents prevail.

Updates

Responsible gaming requirements and best practices evolve over time, and we periodically observe regulatory changes, expand our procedures, and reflect these developments in our policies and tools.

• How we notify you:
  • By email sent to the address registered on your pleybet.com account, where changes are material to your rights or obligations.
  • By in-account notifications or messages when you log in.
  • By notices or banners on relevant pages of pleybet.com, including the responsible gaming page.
  • By updates to our Terms and Conditions, Bonus Policy, Privacy Policy, and related documents, which you may be asked to read and accept again.
• Which documents apply: The binding terms governing your account are set out in our core legal documents (Terms and Conditions, Bonus Policy, and Privacy Policy). Links to these documents are provided in our legal and help sections and may be hosted on an associated legal domain for the licence holder.

Date of last substantive review of this responsible gaming page: 20 January 2026.

Contact & Feedback

If you have any questions about responsible gaming, wish to provide feedback, or need support in using the tools described above, we encourage you to contact us. Communication about safer gambling is confidential and handled sensitively by trained staff.

Contacting Our Responsible Gaming Team

• In-account messaging / live chat: The quickest way to reach us is usually via the help or support section once you are logged in to pleybet.com.
• Email: A dedicated responsible gaming contact email is provided in the support or "Contact Us" section of pleybet.com and in our Terms and Conditions. Please include "Responsible Gaming" in the subject line so we can triage your request appropriately.
• Telephone: Where a phone support number is made available for UK players, it will be shown on the website's contact or help page and may vary over time. Please consult the latest contact details displayed on pleybet.com.

Feedback and Self-Control Requests

• Feedback form: You can use any on-site contact or feedback form to:
  • Request information about your recent gambling activity (for example, summaries of deposits, losses, or session lengths).
  • Ask for guidance on setting limits, time-outs, or self-exclusion.
  • Suggest improvements to our safer gambling information and tools.
• Support requests: When contacting us, please clearly state if:
  • You feel your gambling is no longer under control, or
  • You want us to help you put in place specific protections (for example, deposit limits, time-outs, self-exclusion, or exclusion from marketing).

Regulatory Complaints and External Escalation

• Internal complaints: If you are dissatisfied with how we have handled a responsible gambling issue, please follow the complaints procedure described in our Terms and Conditions so that we can observe your concerns, expand our understanding, and reflect any lessons learned.
• UK Gambling Commission (UKGC): Information on raising concerns about licensed operators is available on the UKGC website at gamblingcommission.gov.uk/public-and-players/complaints. The Commission does not resolve individual disputes about money but uses complaints information to regulate operators.

This responsible gaming page is intended to provide clear, accessible explanations of the tools and support available when you use Play Bet on pleybet.com. It does not constitute legal or medical advice. If you are concerned about your health, finances, or legal position, you should also seek guidance from qualified professionals.