Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services made available via the website pleybet.com (the "Website") for the Play Bet environment. By registering an account or using the Website you agree to be bound by these Terms. These Terms are effective from 20 January 2026 and were last updated on that date.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator means the entity responsible for providing and operating the gambling services on the Website, namely Grace Media (Gibraltar) Limited, registered at Suite 7, Hadfield House, Library Street, Gibraltar, GX11 1AA, and licensed and regulated by the UK Gambling Commission ("UKGC") under account number 57869.
Website means the remote gambling platform accessible at pleybet.com and any sub-domains or mobile applications operated in connection with the Play Bet offering.
User or you means any natural person who accesses the Website, whether or not they complete registration.
Player means a User who has successfully registered an account on the Website and is permitted to place Bets.
Account means the registered gambling account opened by a Player on the Website.
Bet or Wager means any stake or risk of money, credit, bonus funds or other value on the outcome of a game, event or random number generator offered on the Website.
Games means all casino, slot, live casino, instant win, or other gambling products made available on the Website from time to time.
Bonus means any promotional benefit granted by the Operator, including but not limited to bonus funds, free spins, free bets, cashback, or tournament entries, whether automatic or activated by the Player.
Bonus Funds means any part of a Player's balance that is subject to wagering requirements, game restrictions, time limits or other bonus-specific conditions.
Real Money Balance means the part of a Player's balance consisting of unspent deposits and cash winnings that are not subject to wagering requirements.
Wagering Requirements means the total value of Bets which must be placed in order to convert Bonus Funds or associated winnings into withdrawable Real Money Balance.
KYC means "know your customer" identity, age, address, affordability and source-of-funds checks carried out by the Operator in accordance with applicable law.
AML means anti-money laundering and counter-terrorist financing obligations applicable to the Operator under UK law.
Self-Exclusion means a period during which a Player has chosen, or the Operator has required, to block access to gambling services, including any GamStop self-exclusion registered at https://gamstop.co.uk.
Applicable Law means all laws, regulations and regulatory requirements applicable to the Operator and the provision of the services, including the Gambling Act 2005, the UKGC Licence Conditions and Codes of Practice, and the UK General Data Protection Regulation and related data protection laws.
Business Day means a day other than a Saturday, Sunday or public holiday in England when banks are generally open for business.

Account Registration

To use the gambling services on the Website, you must create an Account and comply with all registration and verification requirements set out in this section and elsewhere in these Terms.

Eligibility and Age Verification

Legal age: You must be at least 18 years old to register and use the Website. Underage gambling is strictly prohibited. The Operator will carry out age verification checks and may request additional documents to confirm your age before allowing you to deposit, wager or withdraw.
Location: The Play Bet version of the Website is intended for players located in the United Kingdom. You must not use the Website from any jurisdiction where online gambling is illegal or where the Operator does not hold the requisite licence.
Self-exclusion schemes: If you are registered with the national self-exclusion service GamStop, we will take reasonable steps to prevent you from accessing or opening an Account in accordance with Applicable Law.

Registration Process and KYC

Account creation: To open an Account, you must complete the online registration form, providing accurate, current and complete information including your full name, date of birth, address and contact details. You may be required to verify your email address and/or phone number.
Verification checks: The Operator will perform electronic verification and may request documentation, including but not limited to a copy of your passport or ID, proof of address, and evidence regarding your payment methods and source of funds. Until such checks are satisfactorily completed, your Account may be restricted, including limits on deposits, wagers and withdrawals.
Ongoing monitoring: You agree that the Operator may request further information or documents at any time to comply with KYC, AML, affordability or regulatory obligations. Failure to provide requested information may result in suspension or closure of your Account and withholding of funds where required by law.

User Obligations and Account Security

Accuracy of data: You are responsible for ensuring that all information provided during registration and throughout your relationship with the Operator remains accurate and up to date. You must promptly update your details via the Website or by contacting customer support if they change.
Password and access: You must keep your login credentials confidential and must not share your Account with any third party. You are responsible for all activity conducted through your Account, whether or not authorised by you, unless caused by the Operator's failure to exercise reasonable care.
Single account: You may only open and maintain one Account for the Play Bet services on the Website. Multiple or duplicate accounts may be closed, and any Bonuses may be cancelled, subject to Applicable Law and fairness requirements.
Problem gambling: You agree to use the responsible gambling tools made available on the Website and to seek help from independent organisations such as BeGambleAware (https://begambleaware.org) if you experience issues with your gambling.

Betting & Gameplay Rules

This section sets out general rules governing the placement and settlement of Bets on the Website. Game-specific rules and paytables may apply in addition and form part of these Terms.

Placing Bets and Limits

Offer and acceptance: A Bet is deemed placed when it is submitted via the Website and accepted by the Operator's servers. A Bet is not valid until our systems have recorded it and a transaction reference has been generated.
Minimum and maximum stakes: Each Game has minimum and maximum Bet limits. These limits are displayed within the Game or in the cashier and may be amended at any time. The Operator reserves the right to reject or partially accept any Bet that exceeds applicable limits or risk controls.
Availability of Games: The Operator may add, suspend or remove Games at its discretion for reasons including technical maintenance, regulatory requirements or game provider instructions. Bets already accepted before a suspension will be settled in accordance with the relevant Game rules.

Cancellation, Errors and Voids

Player cancellation: Once a Bet has been accepted by the Operator's systems, you cannot usually cancel or amend it. Where a Game expressly allows pre-resolution cancellation, any such feature will be governed by the Game rules displayed on the Website.
Obvious errors: In the event of a technical malfunction, misconfiguration, incorrect odds, wrongly displayed paytable or other obvious error, the Operator may void or correct affected Bets and adjust balances to the position they would have been in absent the error. Any winnings generated from such errors may be removed, and your original stake will generally be returned.
Interrupted play: If your connection is interrupted after a Bet has been placed, the outcome may still be determined based on the Game's random number generator. The final result recorded on the Operator's or game provider's systems will prevail. Where a Game cannot continue, it may be voided and stakes returned in accordance with the Game rules.

Conduct, Fair Play and Chat Rules

Fair play: You must not use any device, software, algorithm or technique to gain an unfair advantage, including exploits, robots, automated betting systems or collusion with other players. Suspicious play may lead to investigation, suspension and, where justified, cancellation of Bets and forfeiture of Bonuses.
Live casino and chat: Where chat or live dealer functions are available, you must communicate respectfully and must not post offensive, discriminatory, defamatory, obscene, threatening, or promotional content, nor attempt to solicit other players or share personal data.
Prohibited jurisdictions: You must not place Bets while located in any jurisdiction where online gambling is unlawful or where the Operator does not hold appropriate licences. The Operator may void Bets and restrict access if it believes you are breaching territorial restrictions.

Bonus Terms

Bonuses and promotions on the Website are offered at the Operator's discretion and are subject both to these general Bonus Terms and to any specific rules stated in the relevant promotional description or bonus policy linked from the Website.

Activation, Wagering and Timeframes

Eligibility and activation: Bonuses may be awarded automatically, activated by entering a bonus code, or claimed by opting in via the promotions page. Each promotion will specify eligibility criteria (such as minimum deposit or stake, game type, or country restrictions).
Wagering requirements: Before Bonus Funds and any winnings derived from them become withdrawable, you must complete the applicable Wagering Requirements as stated in the promotion or bonus policy. Different Games may contribute differently towards Wagering Requirements and some Games may be excluded.
Time limits: Bonuses are subject to expiry and must be used and/or wagered within the timeframe specified in the promotional terms. Upon expiry, any remaining Bonus Funds and associated winnings that have not met Wagering Requirements may be removed from your Account.

Prohibited Actions and Game Restrictions

Game contribution: Certain Games or categories (for example, some table games, low-risk betting patterns or jackpot slots) may be excluded or contribute a reduced percentage towards Wagering Requirements. Such restrictions will be detailed in the bonus policy or promotional terms.
Irregular play: Practices such as placing minimal-risk or hedged Bets, abusing game features, using strategies to meet Wagering Requirements without real risk, or colluding with others may be considered bonus abuse. The Operator may, acting reasonably and in line with Applicable Law, withhold, cancel or reclaim Bonuses and associated winnings where irregular play is identified.
Maximum stakes: When wagering Bonus Funds, maximum Bet limits may apply per spin, hand or round, as specified in the promotion or bonus policy. Exceeding these limits may result in the forfeiture of the Bonus and related winnings.

Combination of Promotions and Bonus Management

Stacking of offers: Unless expressly permitted in the promotional terms, Bonuses cannot be combined. Only one active welcome or first-deposit Bonus may be in effect at any time for the Play Bet services on the Website.
Bonus order and balances: The order in which Real Money Balance and Bonus Funds are used will be explained in the bonus policy or cashier. Generally, real money is wagered before Bonus Funds, but the specific rules published on the Website at the time of play will prevail.
Cancellation: You may request cancellation of an active Bonus, but if you do so, any outstanding Bonus Funds and associated winnings that have not met the Wagering Requirements may be forfeited.

Payments & Withdrawals

This section describes the main principles governing deposits, withdrawals, limits, processing times and refunds for the Website. Details of specific limits, fees and available methods are shown in the cashier section of the Website and may be updated from time to time.

Deposit Methods and Rules

Accepted methods: Subject to availability and regulatory constraints, the Website may support deposits via debit cards, bank transfers, e-wallets and, where permitted, certain cryptocurrencies, as displayed in the cashier. Availability of any method for players in the UK may be restricted by Applicable Law or risk controls.
Credit card ban (UK): In line with UK regulatory requirements, you must not fund your Account with credit cards where such use is prohibited. The Operator may block or reverse credit card deposits to comply with UKGC rules.
Account ownership: All deposits must originate from payment instruments held in your own name. The Operator may request proof of ownership and may void transactions or Bets if third-party payment methods are used, subject to Applicable Law.

Withdrawals, Processing Times and Limits

Withdrawal methods: Where possible, withdrawals will be processed back to the same payment method used for deposit, in accordance with AML requirements and the Operator's internal policies. If this is not feasible, an alternative method may be offered following additional verification.
Verification: The Operator may require completion of KYC and AML checks before processing withdrawals, including verification of identity, address, payment method ownership and source of funds. Pending withdrawals may be suspended or reversed until such checks are completed.
Processing times and limits: The Operator aims to process withdrawal requests within a reasonable period, typically within a few Business Days, although this may vary. Banking or payment service providers may impose additional delays. Minimum and maximum deposit and withdrawal limits apply and are stated in the cashier.

Fees, Refunds and Cancellations

Fees: The Operator may apply fees in relation to deposits, withdrawals, currency conversion or inactive accounts where permitted by Applicable Law. Any fees will be clearly disclosed in the cashier or relevant policy before you complete the transaction.
Refund policy: Deposits are generally non-refundable once used for gambling. In exceptional circumstances and at the Operator's reasonable discretion, a refund of unused deposits may be considered, subject to AML and responsible gambling checks and provided that no breach of these Terms has occurred.
Void Bets and cancelled Games: If a Bet is declared void or a Game is cancelled due to error, malfunction or other valid reason, the relevant stake will normally be returned to your Real Money Balance and any associated Bonus Funds adjusted in accordance with the applicable bonus or Game rules.

Limitation of Liability

The Operator seeks to provide the Website and gambling services with reasonable skill and care and in compliance with Applicable Law. However, your use of the Website is subject to the limitations and exclusions of liability set out in this section, which apply to the fullest extent permitted by law.

Operator's Obligations and Service Availability

Reasonable skill and care: The Operator will operate the Website and services using reasonable skill and care, implement appropriate security measures, and use certified random number generators and reputable game providers to ensure that game outcomes are fair and not manipulated in favour of the Operator or any Player.
Accuracy of information: While the Operator endeavours to keep information on the Website accurate and up to date, it does not guarantee the completeness or accuracy of all content at all times. Game rules and paytables provided by third-party suppliers apply and will prevail in case of conflict.
Service disruptions: The Operator does not guarantee that the Website will be available without interruption and may temporarily suspend services for maintenance, upgrades or technical reasons. Where such suspension affects Bets already placed, settlement will follow the applicable Game rules.

Exclusions and Limits of Liability

Events beyond control: The Operator is not liable for any loss or damage arising from events beyond its reasonable control, including but not limited to network failures, power outages, technical malfunctions, distributed denial-of-service attacks or failures of third-party service providers.
Indirect losses: To the maximum extent permitted by law, the Operator is not liable for any indirect, consequential, special or punitive damages, including loss of profits, business, data or goodwill arising from your use of the Website, even if foreseeable.
Cap on liability: For any individual Bet, the Operator's maximum liability shall not exceed the amount of the stake placed on that Bet or, where applicable, the maximum potential winnings specified for that Game. In relation to your overall use of the Website, the Operator's aggregate liability in respect of any claim or series of related claims shall not exceed the greater of (i) your net losses on the Website during the three months preceding the relevant incident, and (ii) GBP 1,000, except where Applicable Law mandates a higher limit.

Consumer Rights

Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Responsible gambling: You acknowledge that you may lose money by placing Bets and that you are fully responsible for your gambling decisions. The Operator encourages responsible play and provides tools and links to support services such as BeGambleAware. These tools do not constitute a guarantee that you will not experience harm from gambling.

Intellectual Property Rights

All intellectual property rights in and to the Website and its content are owned by the Operator, its group companies or its licensors. Your use of the Website does not grant you any rights to such intellectual property except as expressly set out in these Terms.

Ownership: The design, software, source code, databases, graphics, logos, trademarks, text, audio-visual content, and other materials displayed or available on the Website are protected by copyright, trademark and other intellectual property rights.
Limited licence: The Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content for your personal, non-commercial entertainment purposes in connection with the Play Bet services, in accordance with these Terms.
Restrictions: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit any part of the Website or its content without the Operator's prior written consent, except as permitted by Applicable Law.
Third-party content: Game titles, logos and other content provided by third-party suppliers remain the property of those suppliers and may be subject to additional terms. You may not use any such content except as necessary to play the Games on the Website.

Privacy & Data Protection

Your personal data is processed in accordance with Applicable Law, including the UK General Data Protection Regulation and the Data Protection Act 2018, and in line with the Operator's privacy policy as published on the Website.

Privacy policy: Detailed information on how the Operator collects, uses, stores and shares your personal data, including for KYC, AML, responsible gambling and marketing purposes, is set out in the privacy policy accessible via the relevant link on the Website. The privacy policy forms part of these Terms.
Regulatory disclosures: The Operator may share your personal data with regulatory authorities, law enforcement, payment service providers, game suppliers and responsible gambling services (including GamStop and relevant support organisations) where necessary to comply with legal obligations or protect your vital interests.
Your rights: You have rights in relation to your personal data, including rights of access, rectification, erasure, restriction, objection and data portability, subject to legal limitations. Information on how to exercise these rights is provided in the privacy policy.

Changes to Terms

The Operator may update or amend these Terms from time to time to reflect changes in Applicable Law, regulatory requirements, technical developments or the Operator's business practices.

Notice of changes: Material changes to these Terms will be notified to you by appropriate means, which may include email, on-site messages, banners, pop-up notices or a requirement to re-accept the Terms upon your next login. The updated Terms will indicate the effective date.
Continued use as acceptance: By continuing to use the Website or your Account after updated Terms have taken effect, you confirm your acceptance of those changes. If you do not agree with any change, you must stop using the Website and may request closure of your Account.
Historical versions: The Operator may retain previous versions of the Terms and make them available upon request where reasonably practicable.

Termination & Suspension

This section explains the circumstances in which the Operator or the Player may suspend or close an Account and the treatment of outstanding funds.

Suspension and Closure by the Operator

Grounds for action: The Operator may suspend or close your Account, restrict access to the Website, or withhold or cancel Bonus Funds and winnings where it reasonably believes that:
- you have breached these Terms or any applicable Game or bonus rules;
- you are under 18 or otherwise ineligible to use the services;
- you have provided inaccurate, misleading or incomplete information;
- you are involved in fraud, money laundering, terrorist financing, collusion, cheating or other criminal or improper activity;
- there are responsible gambling concerns, including evidence of harm or self-exclusion;
- you have initiated chargebacks or failed payment transactions without valid reason.
Investigations: During investigations, the Operator may temporarily freeze your Account and funds where necessary and proportionate to comply with AML, fraud prevention or regulatory requirements.

Closure by the Player and Treatment of Funds

Voluntary closure: You may request closure of your Account at any time by contacting customer support or using any available self-service function on the Website. The Operator may require verification before processing your request.
Real money and bonuses: Upon closure, any remaining Real Money Balance that is not subject to investigation or legal restriction will generally be returned to you via an appropriate payment method, subject to standard withdrawal checks. Bonus Funds and associated winnings that have not met Wagering Requirements may be forfeited.
Dormant accounts: If your Account remains inactive for a prolonged period, it may be classified as dormant in accordance with the dormant account policy published on the Website. Additional conditions, including potential fees or account closure, may apply as permitted by law and disclosed in that policy.

Governing Law & Jurisdiction

These Terms, your use of the Website and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, without prejudice to any mandatory legal protections afforded to you under the laws of your place of residence where applicable.

Courts of England and Wales: The courts of England and Wales shall have non-exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Website. This does not affect any rights you may have to bring a claim in your local courts where such rights are provided by law.
Complaints procedure: If you have a complaint about the Website or the Play Bet services, you should first contact the Operator using the customer support channels described in the Contact Information section. The Operator will handle complaints in a fair, prompt and transparent manner.
ADR and regulator: If you are not satisfied with the outcome of your complaint, you may, where applicable, refer the dispute to an alternative dispute resolution (ADR) provider approved by the UK Gambling Commission. Further information on complaints and ADR is available from the UKGC at https://gamblingcommission.gov.uk/public-and-players/complaints and in the complaints section of the Website.

Contact Information

If you have any questions, complaints or requests relating to these Terms or the Website, you may contact the Operator using the details set out below or via any additional contact methods published on the Website.

Operator (legal entity): Grace Media (Gibraltar) Limited, the UK-licensed operator of the gambling services made available via pleybet.com for the Play Bet environment.
Registered / legal address: Suite 7, Hadfield House, Library Street, Gibraltar, GX11 1AA.
Email: Customer support and other contact email addresses are provided on the "Contact Us" or equivalent page of the Website. You should use those email addresses for account-specific queries, complaints and responsible gambling requests.
Telephone: Where a customer support telephone number is provided on the Website, you may use it to contact the Operator during the published service hours. If no telephone number is available, please use the email and any live chat or contact form options provided online.
Regulatory information: Details of the Operator's UK licence (account number 57869) can be verified on the UKGC public register at https://gamblingcommission.gov.uk/public-register/business/detail/57869.